Service Provision Document
Below you find our specific service provision document.

Our office is specialized in financial services. Th Dutch Law 'Financiële Toezicht' is applicable. Because of that, we are obliged to give you the information below.

Our contacting details
Floreijn Consultancy B.V.
Meridiaan 63
2801 DA  Gouda
Postbus 353
2800 AJ Gouda

There are several ways to get in contact with us:

You are welcome to visit our office. Our opening hours are from 08.00 till 17.30. You can make an appointment, but you are also welcome outsides our opening hours.

Chambers of Commerce
We are registered with the number 51404494.

Autority Financial Markets
De Dutch Law 'Financiële Toezicht' sets high standards in terms of professionalism, integrity and financial probity and transparency. The Netherlands Authority for the Financial Markets (AFM) has been charged by the legislature with the supervision of all financial service providers in the Netherlands. Floreijn is registered with the AFM under number 12016908. The AFM keeps a register of all license holders. This can be seen in via www.afm.nl. 

Nature of services
Florin is licensed to advise and mediate in:
• General insurance
• Health insurance
• Pensions

Free in advice
Floreijn is completely free in advice. That means that we have no contractual obligations to advise you to choose the products of certain insurers.

No control
We are a completely independent company. No bank, insurer or other provider of financial products have voting rights or a share in our capital.

Method of payment
For pension advice we operate on a reimbursement basis. In that case all our work on an hourly basis when you will be charged at fixed hourly rates upfront with you. For pension we charge a fixed subscription fee per year and a variable amount per employee.

For pension checks, we operate on the basis of a Performance Related Fee. This means that we start with the Pension Control without a fee that will be charged by us. Only when we see things in the implementation of the scheme, which yield a financial benefit for the employer or the pension fund, our fee will be a percentage amount of that benefit. The height of the percentage (in list form) is fixed in advance with you.

The cost of our activities in the field of healthcare and disability insurances are financed by the insurer with which we can put you in touch with you in advance unless we have agreed to another payment method.

What services do we provide
We advise, monitor and mutate to employers all matters relating to group pension-care and disability schemes. Both on the side of the employer and those of the insurers. In addition, supervise, manage, and we implement processes around corporate pension plans, health insurance and disability insurance. You can think of.

  • Executing a Retirement Audit, which we verify your current collective pension plan on legal, financial, technical and administrative aspects. If required by the audit can also be carried out on specific aspects of your plan.
  • Advise on the structure of your organization and administrative retirement pension process within your company. In addition, the optimal use of healthcare and disability insurance. 
  • Limiting risks for employers, in terms of pension, health and disability insurance. 
  • Supporting or carrying out all administrative processes involved in the management of group pension, healthcare and disability schemes. 
  • Secondment of specialist employees with employers in the administration of collective pension scheme and working with your current insurer.
  • And monitoring of long-term sick benefit from the ability of health insurers and the demands of income insurance.

If you have a complaint
We represent your interests in the field of financial services as well as possible. But we can make mistakes. And that can cause you to have a complaint.

First make your complaint known to us
If you have a complaint, we ask you to first of all inform the management of our office. In most cases we will be able to resolve your complaint quickly.

internal complaint
Our office uses an internal complaint: a protocol that describes step by step how we get a complaint. This arrangement is always at our office for inspection.

external complaints
If we do not come to you as a private client the ability to contact KiFiD (Financial Services Complaints Institute). This is an independent foundation that will further assess your complaint. You can contact:

Klachteninstituut Financiële Dienstverlening (KiFiD)
Postbus 93257
2509 AG Den Haag
Telefoon : 0900-3552248
Mail: info@kifid.nl

KiFiD may charge you a sum of costs for the handling of your complaint. 

Our registration number with the KiFiD is 300.012417. More information about the role and procedures of the KiFiD can be found on the website: www.kifid.nl.

Do you have any questions?
Maybe this page raises more questions at you or do you need a further explanation. Please contact us. We are at your service.

Our services & solutions

Pension Auditing

We offer a complete recalculation and inspection of the pension agreements

Pension Consultancy

We make sure you have grip on your pension schemes by presenting it in an understandable way

Pension Management

You can outsource your pension management to us. Or you can use our service as a ‘double check principle’

Pension Communication

You fulfill your duty of care and regulatory requirements, with our complete solution.

Health Care - & Disability Plans

We realize purchasing benefits, effectivity of claim processing & reintegration